Refund policy

At WildServe, we strive to provide high-quality products that celebrate wildlife and conservation. If you're not satisfied with your order, we’re here to help!

Eligibility for Returns & Refunds

We accept returns and refunds under the following conditions:
✔ Damaged or Defective Items – If your product arrives damaged, misprinted, or defective, please contact us within 7 days of delivery with clear photos of the issue.
✔ Incorrect or Missing Items – If you receive the wrong item or something is missing from your order, notify us within 7 days of delivery for a resolution.

 

Non-Returnable & Non-Refundable Items

❌ Change of Mind – Since our products are made-to-order, we do not accept returns or refunds for buyer’s remorse or incorrect size selection. Please check our size charts carefully before ordering.
❌ Customized or Personalized Items – Items with custom text, colors, or designs are non-refundable unless they are defective.

 

How to Request a Refund or Replacement

📧 Email us at contact@wildserve.com within 7 days of receiving your order.
🔹 Provide your order number and photos of the defective or incorrect item.
🔹 Our team will review your request and get back to you within 2-3 business days.

Refund Processing

✔ If approved, refunds will be issued to your original payment method within 5-7 business days.
✔ If a replacement is needed, we will ship it at no extra cost.

We appreciate your support in our mission to spread wildlife awareness through fashion! If you have any questions, feel free to contact us.

WildServe Team
📧 contact@wildserve.com