Privacy policy
This Privacy Policy describes how WildServe (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.wildserve.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services").
For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from a variety of sources. The information that we collect and use varies depending on how you interact with us.
What Personal Information We Collect
The types of personal information we obtain depend on how you interact with our Site and Services. This includes:
- Contact details: Name, address, phone number, and email.
- Order information: Name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account information: Username, password, security questions, and other security-related details.
- Customer support information: Information included in communications with us.
Information We Collect About Your Usage
We may automatically collect certain information about your interaction with the Services using Cookies, pixels, and similar technologies. This may include device information, browser information, network connection details, IP address, and interactions with the Services.
Information We Obtain from Third Parties
We may also obtain information from third parties, including:
- Vendors supporting our Site and Services (e.g., Shopify).
- Payment processors who collect payment details to process transactions.
- Online tracking technologies, such as pixels and web beacons.
How We Use Your Personal Information
We use your information for purposes including:
- Providing Products and Services: Processing payments, fulfilling orders, shipping, managing accounts, and handling returns/exchanges.
- Marketing and Advertising: Sending promotional content via email, SMS, or postal mail.
- Security and Fraud Prevention: Detecting and investigating fraudulent activity.
- Communications and Service Improvement: Providing customer support and improving our Services.
Cookies
We use Cookies to enhance user experience, analyze traffic, and personalize content. For specific details about Shopify-related Cookies, visit Shopify’s Cookie Policy.
How We Disclose Personal Information
We may share your information with:
- Service providers (e.g., payment processors, shipping partners, IT support).
- Business and marketing partners for advertising purposes.
- Legal authorities when required by law.
Children’s Data
Our Services are not intended for children, and we do not knowingly collect personal data from minors.
Security and Retention of Your Information
While we take reasonable security measures, no system is 100% secure. The retention of your personal data depends on legal requirements and business needs.
Your Rights
Depending on your location, you may have rights to:
- Access, update, or delete your personal data.
- Opt-out of marketing communications.
- Restrict or object to data processing.
To exercise your rights, contact us at:
Complaints
If you have concerns about how we handle your data, please reach out to us. If unsatisfied, you may escalate your complaint to the relevant data protection authority.
International Users
If your data is transferred outside your country, we take necessary precautions, including recognized legal frameworks for international data transfers.
Contact Us
For any privacy-related questions or to exercise your rights, reach us at: